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Conditions of Use and Sale



The general conditions of sale and use (hereinafter GCS-GCU) detailed below, exclusively govern the contractual relationship between any user of the website who is over 18 years and the SARL MAPTOGO capital of 10.000€, with headquarters located at 14 La Forest, 33880 Cambes, France, RCS Bordeaux 802 197 178. 

In order to benefit MAPTOGO sales services, these GCS-GCU are systematically proposed to the knowledge of every buyer. Consequently, the acquisition of property through this site constitutes full and unconditional acceptance of the buyer to GCS-GCU applicable at the date of the order. These GCS-GCU are subject to change at any time without notice.

Any other condition imposed by the buyer will be, in the absence of express acceptance, unenforceable to the seller regardless of when it may have been brought to its attention.

Products andavailability

MAPTOGO offers on its website the purchase of items such as maps, guides, books or accessories in connection with travelling.

For more information, MAPTOGO indicates a set of characteristics of the proposed products (pictures, texts ...) as clearly and fairly as possible. This information is subject to change and MAPTOGO cannot be held responsible for minor differences. If at the delivery it is found that the ordered product does not correspond to the order, the buyer can use the right of withdrawal. 

The products are subject to availability at MAPTOGO and suppliers. The possible lead time indicated in the case of a product that is not in stock is a guideline period which takes account of the replenishment time of MAPTOGO from publishers or distributors and has no contractual value.


In case of unavailability of the product ordered, MAPTOGO undertakes to inform the buyer as soon as possible and if necessary to make repayment (shipping fees included in proportion) within a maximum period of 30 days.

Responsibility for MAPTOGO cannot be held liable for temporary or permanent unavailability of a product.



Product prices offered by MAPTOGO are in euros, all taxes included (TTC), according to the VAT rates applicable on French territory.

Unless information, prices do not include the cost of packaging and shipping. Shipping fees are shown in the cart throughout the ordering process.

MAPTOGO reserves the right to change prices at any time, particularly in respect of the law on book prices set by the publishers, according to Lang Law No. 81-766 of 10 August 1981.

However, the products will be charged at the current price when ordering

Outside the European Union, the additional local taxes and other customs charges are not included in the shipping fees and must be paid locally by the receiver of the products.



The order of products on requires monitoring of the procedure provided for this purpose.


To order, the customer must have an account and be logged in. Opening an account requires two identifiers: an email address and the choice of a password. These identifiers are personal and should be kept confidential.

The information given by the buyer when ordering commits him. In case of error or incomplete entry in the recipient's contact information, MAPTOGO cannot be held responsible for failure to make delivery within the time specified in the order.

In this context or in case of default of payment or any other irregularities to the user account, MAPTOGO reserves the right to cancel the order and/or delete the user account.



Once identification of the account and selection of the product(s), the user selects the payment method.

A summary of the order is then presented, containing information relating to the product(s), price(s), delivery terms and address. Thus, before validation, the user has the option to check, change or correct the order.

The payment cannot be validated without express acceptance of GCS-GCU.



The final validation of the order comes once MAPTOGO receives confirmation of payment by the banking provider of MAPTOGO.

Once the payment is confirmed, an order confirmation is sent by email to the buyer.


MAPTOGO archive purchase orders and invoices on a reliable device and durable as a true copy in accordance with the provisions of section 1348 of the Penal Code.


Payment options 

Whatever is the country of origin of the order, it is payable in euros.

The validation of the order comes only after confirmation of payment by the banking partner. The products remain the property of MAPTOGO until full payment is received.

The invoice will be sent by email or printed and transmitted to the delivery.


MAPTOGO accept payment by:


Credit card (CB, Visa, Mastercard)

Payment is made by the attachment of bank data that are subject of a secure processing and are immediately encrypted. This information are only available to the banking partner so he can get in can contact the buyer's bank. MAPTOGO cannot access the buyer's bank details at any time.

The buyer can ensure the security of payment, by checking into the browser address bar that the address begins with "https". Furthermore, one of the following symbols:  logo SSLmust appear depending on the type and the version of the browser.

MAPTOGO also uses 3D Secure technology when available to enhance buyer protection.



This service is accessible to the holder of a PayPal account by entering the username and personal password.


Bank transfer:

When this payment method is selected during the order confirmation, the buyer will receive an email with the bank details of MAPTOGO to make the transfer.

MAPTOGO waits to be able to visualize the transfer to his account to start shipping which can take between 2 and 4 business days. This payment method is incompatible with rapid receipt of orders.

In the absence of confirmation within 5 days, MAPTOGO could cancel the order.


In case of transfer from another country than France, the buyer has to specify to his bank that he will pay all possible commissions caused by the transfer. Only Euro transfers are accepted.



MAPTOGO accept this type of payment only for purchases by mail, email and telephone. Check must be payable by a bank domiciled in France and in Euros.

MAPTOGO valid and ships the order after receiving the check.

Check made payable to SARL MAPTOGO and sending, quoting the order number, to: SARL MAPTOGO 14 LD La Forêt, 33880 Cambes, France.

In the absence of confirmation within 5 days, MAPTOGO could cancel the order.

Deliveries & delivery times

Delivery forms:

Due to the nature of products sold, MAPTOGO will use the postal services in the majority of cases.

logo la postelogo colissimo

Deliveries are made to the address specified when ordering.

All the shipments can be tracked to destination for:

  •        France, Andorre, Monaco french overseas (except Wallis & Futuna and TAAF)
  •        Europe : Germany, Belgium, Denmark, Spain, Finland, Italia, Ireland, Iceland, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Sweden and Switzerland
  •        Rest of the world : Canada, United-States, Malaysia, New-Zealand and Singapore.

For all other destinations tracking is done to the exit of France and want instead of shipping receipts in case of dispute.


Delivery times:

Subject to confirmation of payment, MAPTOGO agrees to process the order within 24 hours maximum and the same day for orders received before noon.

These delivery times are measured in business days (Monday to Friday), excluding holidays. Delivery cannot be done on Sundays and public holidays.

  • France, Monaco and major European cities: D+2
  • Europe: D+2 to D+4 (except Balkanic countries)
  • French overseas: D+5 to D+7

If the items in one order would be available at different dates, the delivery time will be the longest time.

Delivery times are indicative and MAPTOGO cannot be held responsible for consequences due to a delay in delivery. In case of more than seven days excess of the delivery time announced, the buyer has the option to cancel the order by e-mail at The order will be refunded within a maximum of thirty (30) days after reception of the email.

During certain periods of the year like Christmas or public holidays, MAPTOGO cannot guarantee holding 100% of the delivery times, as logistics providers have to handle a large volume of goods.

Shipping fees:

The exact amount of shipping fees is automatically calculated based on the weight of the order. The buyer can consult the price directly in the basket before confirming the order.


for examples*

1 map

2 maps or 1 little guide-book

1 map + 1 guide-book

2 maps + 2 guide-books



France Overseas (OM1)





Europe (CEE)










 *examples with 100 g maps, little guide-book of  200g and guide-book of 350g.

Return / Guarantee 

Under the provisions of the Consumer Code, the consumer who concluded a e-commerce selling contract has a period of 14 days from the receipt of the package to exercise his right of withdrawal without having to give any reason.

MAPTOGO goes further and offers to its customers a period of 100 days to change their mind after receipt of the order.

Similarly, MAPTOGO will replace or refund if necessary (if the item was unavailable), the defective product or not in accordance with the order.


The product concerned must be returned in perfect condition in its original packaging with the return form, downloadable from the website Customer have to paid the shipping fees of the return of the product but in case of exchange, MAPTOGO will paid the shipping fees of the new order.


Items returned damaged, dirty or non-prepaid shipping will not be taken back, exchanged or refunded.


If the conditions for return are correct, MAPTOGO will reimburse the buyer within 14 days from receiving the product, at the price including all taxes and by the same method of payment used during the purchase or, if it is the case, the shipping of a new product.

Please note that if reimbursement by deferred debit bank card, the bank will re-credit the buyer only at the end of the month, MAPTOGO cannot be held responsible.


In case of multiple products order  delivery costs are flat rate, so if the customer does not return the entire order, and retains at least one product, no delivery costs will be refunded. However, if the customer returns the entire order, the delivery costs will be refunded.


Retention of title 

The delivered products remain the property of MAPTOGO until full payment of their price. Failure to pay could lead MAPTOGO to reclaim the products.

The transfer of risk of loss or damage is nevertheless operated in the hands of the buyer after the delivery of products. 


Litigation and responsibilities 

In case of litigation between MAPTOGO and the user or buyer, an amicable settlement will first be privileged.

These general conditions of sale and use are subject to French law. Any litigation relating to the business relationship between the two parties, are subject to the exclusive jurisdiction of the Commercial Court of Bordeaux.

MAPTOGO cannot be held liable for failure of contract in case of acts of gods, as defined by the courts, in case of fault by the Customer or if such failure is due to unpredictable and insurmountable third contract.

MAPTOGO cannot be held responsible for any consequences resulting from the misuse of products sold on the website

  • <b>Secure payments</b><br><i>CB - Paypal - Check</i> Secure payments
    CB - Paypal - Check
  • <b>Returns and exchanges</b><br><i>100 calendar days</i> Returns and exchanges
    100 calendar days
  • <i>Order</i> <b>before 12am</b><br><i>prepared</i> <b>same day</b> Order before 12am
    prepared same day
  • <b>Free shipping*</b><br><i>over 50€/France 60€/Europe EEC</i> Free shipping*
    over 50€/France 60€/Europe EEC
Maptogo 2021 - All Right Reserved* Excluding bulky products (3D maps, framed, globes ...)