FAQ: here the frequent asked questions

•     I cannot find the guide and map I want on your website. Can you find for me?

Yes, don't hesitate to ask us by the contact form. Give us some informations like title, publisher, collection or a picture. We will search for you from our suppliers, and if the articles are available, we will propose you. 

•     Is it the last edition?

We update constantly our catalog to offer you the latest editions and incorporate new publications to be published on the website as soon as the editors inform us. You can pre-order them. On MAPTOGO, you find the date of publication in the "specifications.

•     I would like to make a présent, is it possible?

Yes, You just need to click on ADD AN ADDRESS  and enter your recipient's of your gift address on MY ACCOUNT then MY ADDRESS or when placing your order.  Then you select the delivery address and the billing address. Be careful,uncheck the box « use the same address than the billing" 

•     I made a mistake, can I return a product? 

Yes, if you change your mind the law states that you have  14 days from the reception of the products to change your mind for mail-order selling.Maptogo goes further and gives you 100 days

For more details, please see our return policy.

•     How can I check to see if my order has been shipped?    

As soon as your order is ready for expedition, you will receive an email. You will also find this information in the field:DETAILS ON PURCHASES  in My ACCOUNT

•      Is it possible to  to pay on delivery ?

no, you can't, This service is not offered, but we propose 4 différents means of payment: credit card, check bank transfer and Paypal.

•      Do you keep my credit card number on your server ?

No we don't and we have no access to that information at any moment.

You enter your bank details through a secure and encrypted connection with our banking partner Systempay  Banque Populaire. 

•      I cannot find an answer.

You are most welcome to contact our estate and tell us about your exact needs via the contact form, or using the chat window.