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Return / Guarantee 

Under the provisions of the Consumer Code, the consumer who concluded a e-commerce selling contract has a period of 14 days from the receipt of the package to exercise his right of withdrawal without having to give any reason.

MAPTOGO goes further and offers to its customers a period of 100 days to change their mind after receipt of the order.

Similarly, MAPTOGO will replace or refund if necessary (if the item was unavailable), the defective product or not in accordance with the order.

 

The product concerned must be returned in perfect condition in its original packaging with the return form, downloadable from the website www.maptogo.fr. Customer have to paid the shipping fees of the return of the product but in case of exchange, MAPTOGO will paid the shipping fees of the new order.

 

Items returned damaged, dirty or non-prepaid shipping will not be taken back, exchanged or refunded.

 

If the conditions for return are correct, MAPTOGO will reimburse the buyer within 14 days from receiving the product, at the price including all taxes and by the same method of payment used during the purchase or, if it is the case, the shipping of a new product.

Please note that if reimbursement by deferred debit bank card, the bank will re-credit the buyer only at the end of the month, MAPTOGO cannot be held responsible.

  

In case of multiple products order  delivery costs are flat rate, so if the customer does not return the entire order, and retains at least one product, no delivery costs will be refunded. However, if the customer returns the entire order, the delivery costs will be refunded.


  • <b>Secure payments</b><br><i>CB - Paypal - Check</i> Secure payments
    CB - Paypal - Check
  • <b>Returns and exchanges</b><br><i>100 calendar days</i> Returns and exchanges
    100 calendar days
  • <i>Order</i> <b>before 12am</b><br><i>prepared</i> <b>same day</b> Order before 12am
    prepared same day
  • <b>Free shipping*</b><br><i>over 50€/France 60€/Europe EEC</i> Free shipping*
    over 50€/France 60€/Europe EEC
Maptogo 2014-2018 - All Right Reserved* Excluding bulky products (3D maps, framed, globes ...)